OneStopDelete your account and data
Applies to the OneStop app (tech.ilesa.onestop) · Last updated 6 August 2026
You can delete your OneStop account at any time. You do not need to contact us first, and you do not need the app installed to make the request.
Option 1 — In the app
- Open OneStop and sign in
- Go to Settings
- Tap Delete Account
- Confirm. You will be signed out immediately
Option 2 — By email, without the app
Send an email to hello@ilesa.tech with the subject “Account deletion request”, from the email address registered to your OneStop account, containing:
- Your full name as it appears on the account
- The phone number on the account
We only act on requests sent from the registered email address. This stops someone else deleting your account. If you no longer control that address, say so in your message and we will verify your identity another way.
What happens next
There is a 7-day grace period. Your account is scheduled for deletion, not removed straight away. We email you a cancellation link. If you change your mind within 7 days, click it and nothing is lost.
After 7 days the deletion runs and cannot be undone.
What gets deleted
| Data | What happens |
|---|---|
| Name, email address, phone number | Permanently deleted |
| Password | Permanently deleted |
| Profile photo | Permanently deleted |
| Saved delivery and pickup addresses | Permanently deleted |
| School or university | Permanently deleted |
| Push notification tokens | Permanently deleted — notifications stop immediately |
| Roommate profile and matches | Permanently deleted |
| Class timetable | Permanently deleted |
| Ask UniNav questions and answers | Permanently deleted |
| Campus map suggestions and photos | Pending and rejected ones are deleted. Accepted ones stay on the public campus map, without your name. |
| Ratings and reviews you wrote | Anonymised — the text stays, your name is removed |
| Support conversations | Permanently deleted |
What we must keep, and why
Nigerian tax and accounting law requires us to keep financial records even after an account closes. We keep the minimum needed, and it is detached from your identity — your name, email and phone number are removed from these records.
| Data | Kept for | Why |
|---|---|---|
| Transaction amounts, dates and references | 6 years | Tax and accounting obligations |
| Order and delivery records | 6 years | Accounting, and dispute resolution with partners |
Withdraw your wallet balance first. Deleting your account does not refund money held in your OneStop wallet, and we cannot recover it afterwards. Spend it or withdraw it before you request deletion.
Orders in progress
If you have an active order, ride or booking, finish or cancel it before requesting deletion. We may need to delay the deletion until an in-flight transaction settles — if that happens, we will tell you by email.
Questions
Deletion questions: hello@ilesa.tech
Data protection and privacy: hello@ilesa.tech
You have further rights under the Nigeria Data Protection Act 2023 — including access, correction and data portability. See our Privacy Policy.